The following return policy applies only to purchases made via third-party sites to which the site berksclinic.co.uk directs users. As an affiliate, the site does not sell products directly but provides links to external platforms where purchases are made. Returns and refunds are therefore subject to the general terms and conditions of sale of third-party sites.
1. Right of withdrawal
In accordance with current legislation, you have a right of withdrawal of 14 days from the receipt of products to change your mind and return the item. This right applies provided that the product is returned in its original condition, unopened and unused.
2. Return conditions
Returns must be made directly on the external platform where the purchase was made. Please consult the specific return conditions of each partner site to know the exact steps to follow. Generally, products must be returned in their original packaging, accompanied by the purchase invoice.
3. Non-returnable products
Certain products may be excluded from the right of withdrawal for safety or hygiene reasons, such as sealed or opened products (e.g., cosmetics, food products, or dietary supplements). Check the terms of partner sites for information on possible exclusions.
4. Refunds
Refunds will be made according to the policies of the external sites on which purchases were made. Once the product is returned and accepted, the refund will generally be processed within 14 to 30 days, depending on the partner platform. Return costs may be borne by the buyer, unless the product is defective or if the error comes from the partner site.
5. Defect or order error
If the received product is defective or does not correspond to the order, you must contact the partner site directly to request a return or exchange. External sites will provide the necessary instructions to resolve this type of problem.
6. Liability
As an affiliate site, the site berksclinic.co.uk does not handle returns or refunds. Users must refer to the return policies of partner sites where purchases were made for any request for return, exchange, or refund.